FAQ & Policies · Cancellation
Cancellation & refunds.
Plans change. This is exactly what happens when they do.
| Notice given | Refund |
|---|---|
| More than 48 hours before service | Full refund, minus payment-processing fees |
| 24 – 48 hours before service | 50% refund |
| Less than 24 hours, or no-show | No refund |
To modify or cancel, contact us as soon as possible by phone (+234 813 311 8280), WhatsApp, or email, quoting your booking reference. Notice is counted from the moment we receive your request.
Approved refunds are returned to the original payment method through Paystack. How quickly the funds appear depends on your bank or card issuer, and, for international cards, on your issuing bank.
If Kidal cannot provide the booked service, you receive a full refund.
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