Help Centre · FAQ & Policies
Answers, plainly.
Booking
How far in advance should I book?
We accommodate last-minute bookings based on availability. For events, corporate bookings, or peak periods (holidays, festivals), we advise booking one to two weeks in advance.
Can I modify or cancel my booking?
Yes. To modify or cancel, contact us as soon as possible via phone, email, or WhatsApp. Refunds follow the cancellation schedule in our Cancellation Policy.
Are all vehicles chauffeur-driven?
Yes. All of our vehicles come with professional, experienced chauffeurs. We do not offer self-drive options at this time. This ensures your safety and a relaxing, stress-free journey.
Payment & Pricing
What payment methods do you accept?
Online, securely through Paystack: Visa, Mastercard and Verve cards (local and international), bank transfer, and USSD. We also accept mobile money, bank transfers and cash by arrangement with our team. You can also choose to pay on arrival when you book.
Can I pay from outside Nigeria?
Yes. International debit and credit cards are accepted at checkout. Your bank handles any currency conversion, and the amount is shown to you before you pay.
When is payment due?
A deposit may be required to confirm your booking. Full payment is typically due before service commencement. For corporate clients with established accounts, we offer flexible payment terms.
Are there any hidden charges?
No. Our pricing is transparent: the quoted price includes the vehicle and chauffeur service. Additional charges may apply only for the items below, and are always communicated upfront.
- Toll fees and parking (when applicable)
- Excessive vehicle damage or cleaning
- Services outside standard coverage areas
- Extended rental beyond the agreed time
Do you offer corporate rates?
Yes. We offer special rates for corporate clients and bulk bookings. Contact us to discuss a package tailored to your business.
Fleet & Coverage
Which vehicles do you offer?
The full range is on our Fleet page. In summary:
- Armored vehicles for high-security needs
- Buses: Toyota Hiace (14 seats), Toyota Coaster (30 seats)
- Pickup trucks: Toyota Hilux for rugged terrain
- Executive sedans: Toyota Camry and other premium cars
- Luxury SUVs: Toyota Prado, Lexus GX 460, Toyota Land Cruiser
Where do you operate?
Nationwide, across all 36 states of Nigeria. Our primary base is Abuja, and we provide services in Lagos, Port Harcourt, Kano, and other major cities. Interstate travel is available with advance notice.
Safety & Security
Do you provide security escorts?
Yes. We provide professional security escort services for high-value transport, VIP protection, and clients traveling through high-risk areas. Our security personnel are trained and licensed. Contact us for a customised security package.
What happens if there is a breakdown or an accident?
Your safety comes first. Our chauffeur will immediately ensure passenger safety, our 24/7 support team is notified, emergency services are contacted if needed, a replacement vehicle is arranged if necessary, and insurance procedures are followed.
Policies